Accessing Homelessness Support


The homelessness process is complicated. There are many different laws that affect people’s rights and entitlements. The process and the words used can be overwhelming and difficult to understand. People’s journeys can be very different and their personal circumstances will have an impact on what housing solutions are available to them.

At Scottish Refugee Council, we are here to help you to understand the housing process and to make informed decisions.

On this page you will find the most up-to-date information about the housing process in Scotland. Our video below explains your rights and entitlements during Covid-19 and our factsheet contains all the information you might need about the homelessness process.

Our team can:

  • explain the homeless process in English or in your own language
  • advise on your rights and entitlements
  • present different housing options
  • help you to find realistic and suitable solutions
  • signpost housing specialists for additional help and support
Play Video

Who is this information for?

The video below is for people who have received a positive decision on their asylum claim and have decided to stay in Glasgow. In this video you can learn:

  • what you need to do before leaving your Home Office accommodation
  • information on the process and the organisations you will engage with
  • information on your housing rights and housing options
Play Video

You can call our free helpline: 0808 196 7274

Check our latest factsheet – The Homelessness process in Scotland during COVID-19

More changes will be coming

We will be updating this page with new information when processes changes as the lockdown eases.

Get in touch

If you would like more information about this service or to access it, please call our free helpline on 0808 196 7274.


We have more than thirty years' experience of working with and alongside people seeking refugee protection. Why not check our extensive library of reports, policy and research documents.

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