Free helpline

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Call our free helpline for confidential information and advice on refugee and asylum issues. 

0808 1967 274

Who is the helpline for?

• Refugees and people seeking asylum who are living in Scotland
• Individuals and organisations looking for information to help them support people seeking safety 

We receive a high volume of calls and you may be placed in a queue before speaking with an advisor. 

If you work for an organisation that supports refugees or people seeking asylum, you can also contact us by email at refugeesupport@scottishrefugeecouncil.org.uk. We aim to respond to email inquiries within three working days.

How we can help

Our expert advisers are here to listen and find out how we can help. We speak a number of languages. We can also arrange for an interpreter. Please ask if you need one.  

We can help with questions about:

• Money (including banking, benefits and emergency financial support)
• Housing
• Homelessness
• Immigration information and advice
• Healthcare and mental health services 
• Education and employment
• Learning English
• Making social connections
• Official documents issued by the Home Office
• Accessing specialist support from organisations like Freedom From Torture, Rape Crisis Scotland or TARA (Trafficking Awareness Raising Alliance)

Our free helpline is open at the following times:

• Monday      9am - 5pm
• Tuesday      9am - 5pm
• Wednesday 2pm - 5pm
• Thursday     9am - 5pm
• Friday          9am - 3pm

Find legal help:

• Find legal advice in Glasgow or legal advice in Edinburgh
• Find an immigration solicitor in Scotland on the Law Society of Scotland adviser finder
• Find a qualified immigration adviser on the IAA Adviser Finder