The Home Office has introduced a new payment card for people in the asylum system. The new card will work in a similar way to the current card, but its colour and provider will be different.
Everyone affected by this change should already have received a new orange card from Prepaid Financial Services (PFS) with instructions on how to activate it.
*****IMPORTANT PLEASE NOTE: ASPEN cards will not work from 5pm (Friday 21 May) until Monday 24 May. Please make sure you do all your shopping before 5pm on Friday *****
The new orange cards should start working from Monday the 24 May 2021. Balance transfers and weekly payments will continue to be made as normal on the new cards.
If you have not received your new card, or have problems activating your new card or if your new card does not work from Monday 24th please phone Migrant Help’s free helpline:
0808 8010 503
or speak to your caseworker at Scottish Refugee Council, British Red Cross and Govan Community Project:
Scottish Refugee Council free helpline: 0808 196 7274
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