Free Helpline
0808 1967 274
Call our free helpline for confidential information and advice on refugee and asylum issues.
0808 1967 274
Who is the helpline for?
- Refugees and people seeking asylum who are living in Scotland
- Individuals and organisations looking for information to help them support people seeking safety
We receive a high volume of calls and you may be placed in a queue before speaking with an advisor.
If you work for an organisation that supports refugees or people seeking asylum, you can also contact us by email at refugeesupport@scottishrefugeecouncil.org.uk. We aim to respond to email inquiries within three working days.
How we can help
Our expert advisers are here to listen and find out how we can help. We speak a number of languages. We can also arrange for an interpreter. Please ask if you need one.
We can help with questions about:
- Money (including banking, benefits and emergency financial support)
- Housing
- Homelessness
- Immigration information and advice
- Healthcare and mental health services
- Education and employment
- Learning English
- Making social connections
- Official documents issued by the Home Office
- Accessing specialist support from organisations like Freedom From Torture, Rape Crisis Scotland or TARA (Trafficking Awareness Raising Alliance)
Our free helpline is open at the following times:
- Monday 9am - 5pm
- Tuesday 9am - 5pm
- Wednesday 2pm - 5pm
- Thursday 9am - 5pm
- Friday 9am - 3pm
Find legal help:
- Find legal advice in Glasgow or legal advice in Edinburgh
- Find an immigration solicitor in Scotland on the Law Society of Scotland adviser finder
- Find a qualified immigration adviser on the OISC adviser finder
