Our freephone helpline

Call our free and confidential helpline for information and advice on refugee and asylum issues.

0808 1967 274

We can provide you with advice about your rights and help you find out more about the services and support available in Scotland.

Please ask for an interpreter if you need one.

Who is the helpline for?

  • Refugees and people seeking asylum who are living in Scotland
  • Individuals and organisations looking for information to help them support people seeking safety 

What can we help you with?

Give us a call if you need someone to:

  • Listen to you and find out how we can help
  • Provide information and advice on money, housing, education, healthcare, learning English and building social connections in Scotland
  • Connect you with other services in Scotland that can provide you with help and support
  • Provide you with useful information about your local area
  • Refer you to specialist organisations, like Freedom From Torture, Trafficking Awareness Raising Alliance or Rape Crisis Scotland
  • Let you know where you can access practical support, including digital devices like mobile phones

Our free helpline is open at the following times:

  • Monday      9am - 5pm
  • Tuesday      9am - 5pm
  • Wednesday 2pm - 5pm
  • Thursday     9am - 5pm
  • Friday          9am - 3pm

For information and advice relating to the crisis in Ukraine, you can also contact us by email at ukraine@scottishrefugeecouncil.org.uk  

Please go to our 'Contact Us' page to get in touch with any other department at Scottish Refugee Council.

Looking for immigration advice?

We are registered with the Office of the Immigration Services Commissioner (OISC) to give legal advice on asylum and refugee protection matters. However, we may need to signpost you to other legal representatives working in asylum law in Scotland for further legal advice on asylum and immigration laws. 

You can find legal representatives in Glasgow here, and in Edinburgh here.