Our freephone helpline
Call our free and confidential helpline for information and advice on refugee and asylum issues.
0808 1967 274
We can provide you with advice about your rights and help you find out more about the services and support available in Scotland.
Please ask for an interpreter if you need one.
Who is the helpline for?
- Refugees and people seeking asylum who are living in Scotland
- Individuals and organisations looking for information to help them support people seeking safety
What can we help you with?
Give us a call if you need someone to:
- Listen to you and find out how we can help
- Provide information and advice on money, housing, education, healthcare, learning English and building social connections in Scotland
- Connect you with other services in Scotland that can provide you with help and support
- Provide you with useful information about your local area
- Refer you to specialist organisations, like Freedom From Torture, Trafficking Awareness Raising Alliance or Rape Crisis Scotland
- Let you know where you can access practical support, including digital devices like mobile phones
Our free helpline is open at the following times:
Monday-Friday, from 9am to 5pm. *Please note: our helpline is closed every Wednesday morning for staff training and will reopen at 1pm.
For information and advice relating to the crisis in Ukraine, you can also contact us by email at firstname.lastname@example.org
Please go to our 'Contact Us' page to get in touch with any other department at Scottish Refugee Council.
Looking for immigration advice?
We are registered with the Office of the Immigration Services Commissioner (OISC) to give legal advice on asylum and refugee protection matters. However, we may need to signpost you to other legal representatives working in asylum law in Scotland for further legal advice on asylum and immigration laws.
"I’ve been trying to find an answer for that online all day and couldn’t find it anywhere. You’ve explained it in a way that I can really understand, thank you."